One thing some people locked out of their accounts try to do is to reset their password – but that will not worse because the reset goes to the bad guy who has taken over the account. But surely there is a better way to get issues resolved than contacting a TV station, right?įacebook did not comment directly for this story, but a spokesperson pointed to a handful of links that offer customer support - specifically, this one. “And they said they can’t help you.”įor its part, Facebook has gone to work when the KSL Investigators have contacted their public relations people to try to get people back into their accounts or cloned accounts shut down. “Someone has stolen and impersonated Gardner Village’s account,” Marcia Johns, Gardner Village’s marketing director told us. We have reported on individual users, as well as Utah businesses who rely on Facebook to reach out to their customers. Add Loizos and Cooley to the chorus of people who have contacted KSL complaining that Facebook’s customer service is severely lacking.
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